1a. Policy & Procedure Document (ACHC Compliant) Table of Contents:

• Legal Authority
• Notification Policy Of Organization Changes
• Governing Body
• Governing Body Structure
• Governing Body Orientation
• Conflict Of Interest And Disclosure
• President
• Absence Of President
• Mission And Philosophy Statement
• Strategic Planning
• Compliance With Federal, State And Local Laws
• Reporting Of Outcomes
• Service Description
• Patient Bill Of Rights And Responsibilities
• Patient Grievance / Complaint
• Confidentiality Of Patient Information
• Patient Abuse Or Neglect
• Ethical Issues
• Code Of Ethics
• Patient Cultural Background And Religious Beliefs
• Communication Barriers
• Compliance Program
• Budget Planning
• Accounting Activities
• Financial Record Retention
• Reimbursement Disclosure
• Billing Procedures
• Personnel Management
• Personnel Recruitment And Interview
• Job Descriptions
• Personnel Credentials
• Employee Requirements
• Personnel Records
• Orientation Program
• Competency Assessment / Supervisor Visits
• In-Service / Continuing Education
• Supervision
• Employee Performance Evaluations
• Contracted And Purchased Services
• Patient Record Documentation
• Patient Record Management
• Patient Referrals
• Eligibility Assessment And Guidelines
• Geographic Area Served
• Antidiscrimination Compliance
• Unmet Needs
• Performance Improvement Plan
• Infection Control
• Tuberculosis Infection Control Plan
• Hepatitis B Infection Control Plan
• Bloodborne Pathogens Control Plan
• Infectious Disease Reporting
• Safety Management
• Emergency Preparedness Plan
• Emergency Preparedness Drill
• Utilities Management
• Fire Safety
• Hazardous Waste Management
• Identification, Handling And Disposal Of Hazardous Materials
• Hazard Communication Program
• Incident Reporting
• Pharmacy Regulations And Qualifications
• Pharmacy Scope Of Services
• Pharmacy After Hours Call
• Pharmacy Supervision
• Pharmacy Physician License Verification
• Pharmacy Assessment And Plan Of Care
• Pharmacy Patient Education
• Pharmacy Patient Transfer / Discharge
• Pharmacy Dispensing
• Labeling Of Medications
• Pharmacist Education Requirements
• Adverse Drug Reaction
• Medication Administration / Treatment
• Home Medical Equipment
• Pharmaceutical Recall Or Defect
• Pharmacy Records
• Pharmaceutical Compounding
• Aseptic Room
• Medication Storage
• Medication Delivery
• Pharmacy Reference Library
• Computer Integrity
• Drug Inventory Control
• Patient Information And Drug Security
• Pharmacy Access
• Refill Authorization
• Prescription Delivery By Ups Or Fedex

1b. Policy & Procedure Document (URAC Compliant) Table of Contents:

• Document Control
• Policies And Procedures
• Pharmacy Regulations And Qualifications
• Placeholder
• Notification Policy Of Organization Changes
• Governing Body
• Conflict Of Interest And Disclosure
• President
• Mission And Philosophy Statement
• Compliance With Federal, State And Local Laws
• Reporting Of Outcomes
• Pharmacy Scope Of Services
• Service Description
• Patient Bill Of Rights And Responsibilities
• Placeholder
• Incident Reporting
• Patient Grievance / Complaint
• Confidentiality Of Patient Information
• Ethical Issues
• Code Of Ethics
• Patient Cultural Background And Religious Beliefs
• Communication Barriers
• Compliance Program
• Budget Planning
• Strategic Planning
• Accounting Activities
• Billing Procedures
• Personnel Records
• Personnel Credentials
• Employee Requirements
• Job Descriptions
• Personnel Management
• Employee Performance Evaluations
• Orientation Program
• Competency Assessment
• In-Service / Continuing Education
• Contracted And Purchased Services
• Payer Contracts
• Pharmacy Supervision
• Pharmacy Clinical Calls And After-Hours Calls
• Pharmacist Education Requirements
• Pharmacy Aseptic Room
• Pharmacy Dispensing Of Medications
• Pharmacy Reference Library
• Patient Record Documentation
• Patient Record Management
• Call Center / Patient Referrals And Orders
• Eligibility Assessment And Guidelines
• Pharmacy Prescription And Assessment
• Pharmacy Patient Education
• Pharmacy Counseling Of Patients
• Medical Supply Products Patient Education
• Prescription Authentication
• Pharmacy Dispensing
• Labeling Of Medications
• Product Delivery
• Unmet Needs
• Patient Discharge/Transfer
• Quality Improvement Plan
• Infection Control
• Tuberculosis Infection Control Plan
• Hepatitis B Infection Control Plan
• Infectious Disease Reporting
• Bloodborne Pathogens Control Plan
• Needle-Stick Prevention Policy And Procedures
• Safety Management
• Patient Home Safety Information
• Emergency Preparedness Plan
• Emergency Preparedness Drill
• Utilities Management
• Fire Safety
• Hazardous Waste Management
• Identification, Handling And Disposal Of Hazardous Materials
• Hazard Communication Program
• Pharmaceutical Recall
• Pharmaceutical Compounding
• Pharmacy Medication Storage
• Pharmacy Medication Delivery
• Enteral Formula
• Patient Abuse Or Neglect
• Pharmacy Adverse Drug Reaction
• Pharmacy Adverse Drug Reaction- Anaphylaxis
• Pharmacy Medication Errors And Adverse Reactions
• Materials Management Quality Control Measures
• Product Tracking
• Product Recall
• Product Incidents
• Product Incident Reporting
• Home Blood Glucose Meter Procedure
• Home Healthcare Supplies
• Pharmacy Records
• Pharmacy Labeling Of Medications

2. Complete Set of Forms Table of Contents:

(Tailored to your specific company operations)


(Forms correspond to all Policies & Procedures purchased)

• Governing Body Orientation
• Against Medical Advice
• Client/Patient Handouts
• Client/Patient Bill Of Rights And Responsibilities
• Supplier Standards
• How To Make Your Home Safe For Medical Care
• HIPAA Notice Of Privacy Practices
• Emergency Planning For The Home Care Client/Patient
• Advance Directives
• Making Decisions About Your Health Care
• Client/Patient Call-Back Form
• Client/Patient Data Sheet
• Client/Patient Notes
• Client/Patient Referral Form
• Client/Patient Service Agreement
• Client/Patient Satisfaction Survey
• Client Visit Report
• Pulse Oximetry Report
• Competency Evaluation
• Concern Form
• Conflict Of Interest And Disclosure Statement
• Home Blood Glucose Meter Assessment And Plan Of Service
• Employee Counseling Form
• Employee Information Sheet
• Employee Orientation
• Employee Satisfaction Survey
• Employment Conduct Agreement
• Employment Reference Request
• Equipment Set Up And Maintenance Log
• Financial Hardship Information Form
• Hepatitis-B Immunization Release: Acceptance
• Hepatitis-B Immunization Release
• HHS-Tips Hotline
• HIPAA Notice Of Privacy Practices
• Protected Health Information Privacy Agreement
• Incident Report
• Infection Control Report
• Inservice Documentation
• Interview Data Collection
• Lot Number Tracking Log
• Medical Questionnaire
• Performance Appraisal
• Policy Compliance Statement
• Referral Satisfaction Survey
• Safety Evaluation
• Training Documentation
• Van Daily Safety Checklist
• Verbal Order Form
• Waiver Of Liability
• Worker’s Compensation Procedures
• Utilities Management Assessment Log
• Temperature Log
• Prescription Solutions Tracking Form

3. Employee Handbook Table of Contents:


(Tailored to your specific company operations)



• Mission Statement
• Company History
• General Employment Practices
• Employee Conduct
• Harassment Policy
• Criminal Background Check
• Types Of Employees
• Hours Of Operation
• Wages
• Probationary Period
• Attendance
• Payday
• Overtime
• Workers’ Compensation
• Dress Code
• Personal Phone Calls
• Email And Internet Use Policy
• Controlled Substance Abuse
• Grievance Procedure
• Job Abandonment
• Discipline / Termination
• Resignation
• Driver Qualifications
• Performance Evaluation
• Competency Evaluation
• Vacation
• Sick Leave
• Paid Time Off (PTO)
• Bereavement Pay
• Holidays
• Employee Handbook Compliance

4. Job Descriptions Document:

(Tailored to your specific company operations)

5. Company Organizational Chart:

(Tailored to your specific company operations)

6. Quality Improvement Plan Table of Contents:

• Performance Management Plan
• Purpose
• Goal
• Objectives
• Accountability
• QI Committee
• Data Collection/Evaluation Of Care/Follow-Up Actions
• Confidentiality
• Quality Improvement Activities
• Quality Improvement Meeting Formal
• QI Summary Report
• 
Annual Quality Improvement Report